FAQs

You’ve got questions, we’ve got answers. Take a look!

ORDERS & POSTAGE

All our items are posted out from Cork, Ireland within 24 hours of payment being received. We post all our items via Irish Post. They have ensured us that it should take no long then the following times to arrive it your country.

UK and Ireland – 2 days

Western Europe – 2-3 days

Eastern Europe – 3-5 days

Australia and New Zealand 5-8 days

United States – 2-5 days

South Africa – 6-8 days

The beautiful thing about dealing with the Irish postal Service is that they have made it very affordable, so we can offer you a flat rate of €7.99 on orders under €100 and then FREE SHIPPING on orders above €100, simple as.
Yes, we ship worldwide, and FOR FREE on orders above €100! Otherwise €7.99 for shipping on orders under €100.
Please check your Junk mail folder first. Please allow up to 5 hours after purchase time to receive a confirmation. If you have not received anything after this time please contact us at shop@rashr.com
If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please send us an email at shop@rashr.com and we will do our best to assist you.

PAYMENT & PROMOTIONS

Unfortunately, you’re not able to use more than one promo code at the checkout. You can only use one promo code per order.
VAT is included in our prices for customers in Europe, and we’ve checked with Australia, New Zealand and US customs to make sure customers don’t encounter any more charges but Rash’R is not responsible for paying any import or tax duties to overseas customers if you don encounter any future charges.
To pay with PayPal you can either pay with an existing account, set one up or checkout as a guest using your credit card.
We currently accept payment via PayPal or with Credit Card. You can pay using your Paypal account or use your credit card at check out.

PAYMENT & PROMOTIONS

We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us ASAP at shop@rashr.com
It can take up to 7 working days for your return to arrive at our warehouse and we’ll send you an email to let you know once it has been received and your refund has been processed.
No problem! if you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you – shop@rashr.com

• You can return any item for a refund, excluding sale or discounted items, within 28 days of receiving your original order. Please note the refund will be less postage costs. The customer will be responsible for return postage costs.
• If you’d like a refund for your goods, but you can’t return them to us for any reason, then a refund for those goods will be at our discretion
• You’re not able to return items for exchange – if you want to change an item for a different size or colour, you’ll need to place a new order as all returned items will automatically be refunded.
• We will refund the amount you paid when you purchased the item, less the cost of shipping. This excludes sale items.
• We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• All goods will be inspected on return.
• The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
• We are not responsible for any items that are returned to us by mistake.
• Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
• Please print your order receipt/invoice and include it in the return package.
It can take up to 7 working days for your return to arrive at our warehouse and we’ll send you an email to let you know once it has been received and your refund has been processed.

PRODUCT & COMPANY INFORMATION

Rash’R is based in Cork, Ireland. However, our vests are manufactured in Italy to ensure premium quality is obtained.
We view our factories as part of our business. To ensure ethical working standards and conditions are present we have regular factory inspections and reports conducted. All our vests are made with premium materials.
The Rash’R crew are committed to using quality eco-friendly materials, both in their clothing and in their packaging All vests are made with a fabric blend of 78% PA 22% EA (Recycled).

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